Delivery & Returns

You have 14 days from delivery to notify store@soyyo.life that you wish to make a return. Returns will only be accepted if the items are received in their original condition with the tags in place.

Simply email store@soyyo.life within 14 days of receiving your order to request a return for a Refund or an Exchange. Enclose the item in an approved national mail or courier bag. Please note, if you are returning an item and loss or theft occurs, SOYYO cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred.

For any other queries regarding your order or delivery, please contact our Customer Services at store@soyyo.life